Terms and conditions

All commercial transactions carried out through this website are conditioned to the acceptance of the following general contracting conditions (hereinafter, general conditions), which are available to users exclusively in English, and which they can consult at any time before or after hiring.

Read these general conditions carefully before hiring any service. By registering or contracting a service, you agree to comply with them, and by accepting these general conditions, you state that:

  • You are a person over 18 years of age and with sufficient legal capacity to contract or, where appropriate, who acts with the corresponding authorization from your legal guardian.
  • You have read, understand and accept the general contracting conditions.
  • You assume all the obligations derived from them.

The general conditions to which the user will be bound are those that govern at the time they contract the service. ÁNGELES WOLDER INSTITUTE reserves the right to modify these general conditions at any time, always based on current regulations, beginning to be valid from the moment of their publication, and being applicable to contracts that are concluded after said publication, or in the moment of renewal of the subscription of those who were already customers, so it is the customer’s responsibility to review the general conditions at the time of contracting the service and afterwards.

The access, reproduction and use of the services of the Web requires the prior acceptance of the general conditions in force at all times.

It is the user’s responsibility to know the conditions of use before accessing the services of the Web; If you do not agree with them, please refrain from using it.

The payment of the course and / or services by the user in any of the payment options allowed implies full acceptance of the contract in all its terms.

I.- Identity of the parties

On the one hand, the ÁNGELES WOLDER INSTITUTE (hereinafter, AWI) with NIF B66916479 and registered office at Ronda Universitat 3, 1º 1ª, 08007 Barcelona (Spain), registered in the Mercantile Registry of Barcelona. Registration 1st, phone: (+34) 934127100.

On the other hand, the person who accesses the website in order to contract the services offered therein (hereinafter, the client), who through the acceptance of these ensures that they have sufficient legal capacity.

II.- Object

The purpose of these general conditions is to regulate the contracting of services (online services and courses) specialized in Biological Decoding and Integrative Therapy, offered by AWI, either through the Website or from any mobile device, service or applications.

By contracting AWI services, through any electronic platform, the client expressly accepts all the clauses contained in these general conditions, as well as the clauses contained in its legal notice, its privacy policy, the conditions of use of the website, its cookie policy and the particular conditions that may be associated with certain services. In case of not being satisfied with any of the conditions contained herein, the client must refrain from contracting the service.

III.- Enrollment and reservation procedure

To contract a service, the client must complete the corresponding registration, and with said completion, declares to be aware of these general conditions, their express acceptance, as well as their interest in the realization or subscription of the service in which they register. , also stating that he knows the characteristics, hours, price, payment method and service requirements, which appear in the program to which he has had access prior to completing the registration.

AWI commits a place in the service in favor of the Client at the moment in which he makes the payment. Once the payment has been made, you will receive a confirmation email informing you that you have been enrolled in the chosen service, along with the purchase invoice.

Online services have a specific duration, which is specified in the particular conditions of each one. The content in video format of the online services is not downloadable.

IV.- Contractual conditions

Only people over 18 years of age may contract courses, services or subscriptions with AWI, in their own name and on behalf of the legal person they represent with sufficient power to do so. AWI reserves the right to automatically terminate the contract with those persons who breach this premise or who do not meet the requirements established in these Conditions.

The client may contract the services through the internet, through the channels that have been enabled both on the Website and in the applications for this purpose. The client declares that each and every one of the data and information provided to AWI, through any of the contracting modalities offered by AWI, is true, AWI reserving the right not to allow the contracting of any service (if not have yet registered) or cancel the sale in question without the possibility of any refund and the present contract being automatically terminated, to any user who has provided false information, without prejudice to the actions that proceed in law.

Likewise, the client declares that he knows and accepts, in their entirety, the conditions that will govern between the parties from the contracting with AWI of a service.

a) Course contractual conditions

The acceptance of the conditions and the formalization of the contracting of the service, the acceptance of the obligation of full payment of the contracted service by the client.

If the payer of the price of the program or service does not coincide with the user of the same, they must prove their identity and express willingness to pay, through the completion and acceptance of the authorization established for this purpose. The formalization of said document does not imply any legal relationship between the third party payer and the AWI, the client being exclusively the owner of the rights and obligations derived from this contract.

When contracting is carried out over the Internet, by checking the box “I accept the conditions” the client agrees to pay the purchase price of the service.

V.- Payment methods

The available means of payment are: Credit or debit card and PayPal. Once the payment is made, the customer will receive an e-mail with the receipt and the corresponding invoice.

VI.- Price

All prices listed on the AWI website or apps include IVA (where applicable) and other applicable taxes and duties.

The prices that appear on the website or applications are per person, unless otherwise indicated. Prices are always in US dollars.

All prices are specified in US dollars, without applying any exchange rate to the price in case of transfer with another currency, according to it exclusively from the customer’s bank.

VII.- Withdrawal and return of payments

In general, the client who is considered a consumer or user according to what is established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, have fourteen calendar days from the moment of purchase of the service to voluntarily withdraw from it, without any penalty (except in the cases of non-refundable payments that are expressly provided in these general conditions) and without need to indicate the reasons.

To carry out the withdrawal of the purchase, you can use the withdrawal form (found in section f) of this clause, sending it to the email hello@angeleswolderinstitute.com, to communicate your decision to the seller or service provider , or by filling in the withdrawal form posted on the website, and which can be accessed through the following link: https://institutongeleswolder.activehosted.com/f/755

Due to the very nature of some services that are provided, and in application of article 103 a) and m) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, this right will not be applicable to contracts that refer to online courses, once the materials on the electronic platform have been accessed.

In the event that the consumer or user exercises the right of withdrawal in the established terms, AWI will reimburse the amount of the service to the same within a period not exceeding 14 days from receipt of the same, through the same means of payment used.

The non-attendance or participation of the student in the course will not exempt him / her from paying for the training, nor will the amount paid for another course or AWI activity be recognized, being able to assign his / her place to a third party provided that he / she notifies it by e-mail with a minimum of 72 hours in advance before the start of the training.

In case of withdrawal by the student, the AWI must be notified within 14 calendar days after the purchase – and provided that the course has not started -, through the form that appears in section f), That must be notified in writing to the billing department (hello@angeleswolderinstitute.com), attaching a return document where it is clearly stated: name and surname, NIF and bank codes.

Otherwise, and once the course has started, the student will not have the right to any refund and must pay the full price.

f) Withdrawal form

(You only have to fill in and send this form if you wish to withdraw from the contract or contracted service).

For the attention of (insert company name, full address and, if available, phone number and email):

I hereby inform you / we communicate that I withdraw from me / we withdraw from our contract of sale of the following good / provision of the following service:


Ordered on / requested on the day: __/__/____

Name and address of the consumer and user or consumers and users:



The reason for cancellation is (indicating the reason for cancellation is optional)


Date and signature of the consumer and user or consumers and users:


You can also exercise the right of withdrawal by filling in the form that appears at: https://institutongeleswolder.activehosted.com/f/755

VIII.- Policy of changes and returns

To request a change of service, the client must contact customer service within 14 calendar days prior to the start of the course / event / service.

In the event that the service to be changed has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new service has a lower price than the one previously purchased, the difference of the amount in cash will not be returned, but will be made in the form of a gift voucher to use in your next purchase. The gift voucher will be valid for 365 days from the date of purchase.

To manage any type of return or change of services contracted in www.angeleswolderinstitute.com, the client must contact our Customer Service by email: hello@angeleswolderinstitute.com or by phone 934 127 100, whose Customer service hours are Monday through Friday from 9:00 a.m. to 2:00 p.m. CET, and you will be informed of the steps to follow.

Changes or returns that have not been previously communicated through the indicated channels will not be accepted.

IX.- Cancellations

In the event that AWI decides to cancel any service for business or other reasons, other than due to breach by the Client of any of these General Conditions, it must notify the affected Client, with reasonable notice, in order to give you the opportunity to cancel the subscription if you wish, at no additional cost to it. In the event that this happens, AWI will return to the Client the amounts corresponding to the remaining period of the contracted service.

X.- Obligations

a) Obligations of the client

The client agrees to respect AWI academic and contractual standards.

In the case of online training, the client declares to have sufficient computer knowledge that allows him to follow the methodology of the service and declares to possess or have access to adequate computer equipment for the specifications of the program, whether his own or someone else’s, and a connection to Internet to be able to follow the online program in which you are enrolling and to be able to develop it with full guarantees of acquiring the necessary knowledge to obtain the corresponding diploma or degree.

The client may not use the documentation, technical notes, practical cases, activities, etc., that AWI can provide, except for written authorization, for purposes other than those of their own training.

The client is not authorized to distribute, transmit, copy, display, perform, reproduce, grant licenses, use the material as a basis for other works, transfer or sell in any way any type of information, documents, documentation, images, programming code , logos, brands, or services obtained from AWI.

ÁNGELES WOLDER INSTITUTE is the owner of all copyright, intellectual and industrial property, “know how” and any other rights related to the contents of the website www.angeleswolderinstitute.com and the services offered therein, as well as the necessary programs to its implementation and related information. The reproduction, publication and / or non-strictly private use of the contents, total or partial, of the website www.angeleswolderinstitute.com is not allowed without prior written consent.

Access to the AWI virtual campus will be done by means of a user name and a personal access code or Password. This password is personal and non-transferable. In case of loss or theft of the access code, the user must immediately notify AWI, otherwise, the user will be responsible for the modifications and uses applicable to their account until that moment.

In spaces where social interaction takes place, where the client can express their opinions, as well as maintain interactive communication with other users, the following rules of conduct must be respected:

  • It is strictly forbidden to harass, violate, threaten or cause annoyance to any other student or member of AWI.
  • Under no circumstances may it be sent, through the services that AWI makes available to the client, any information, data, texts, files, links, programs, communications or any other illegal, harmful, threatening, abusive, hostile, defamatory material. , obscene, racist or ethically incorrect, or constitutive of a situation of harassment.
  • Do not alter the participation of other users in the interactive spaces.
  • Do not send or write any advertisement, promotional or advertising materials, on the bulletin boards or in interactive communications.
  • Not infringe the applicable local, regional, national, community or international law, while the training is being carried out.
  • The names or emails obtained through AWI may not be used to disseminate promotional or advertising information without express authorization from the users.

b) AWI obligations

AWI is committed to providing the pedagogical content, teaching staff and the online support necessary for the complete development of the course in which you have enrolled.

AWI undertakes to issue and deliver to the student, once the service has been completed with use and all payments for it have been completed, a Diploma or document certifying the studies completed.

XI.- Disciplinary procedure

The offenses that students may commit are classified as minor and serious, the consequence of the former being a sanction consisting of a written warning, and the sanction for serious offenses carries the sanction consisting of direct expulsion. The commission of two minor offenses in a period of one calendar year will entail expulsion.

SLIGHT FAULTS:

  • Inappropriate or degrading comments on the web or the virtual campus.
  • Disrespect for any member of the educational community.
  • Disinterest in learning.

SERIOUS MISCONDUCT:

  • The provision to third parties of the web access codes.
  • Any use outside the personal and private sphere of the contents of the website and academic materials, especially those for commercial or professional purposes.
  • Any type of extraction, public communication and / or transmission, total or partial, by any means, outside the private sphere of permitted use, of the contents of the web and of the academic materials.
  • The removal, concealment or falsification of the notices and warnings about the Intellectual or Industrial Property of the Web or of any of the products provided through it.
  • Attack the rights of Intellectual, Industrial, image, honor or other property that correspond to AWI or third parties.
  • Engaging in illicit, illegal or contrary to good faith and public order activities.
  • Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
  • Causing damage to the physical and logistical systems of AWI, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
  • Disseminate content that threatens the image and reputation of AWI or third parties.
  • Falseness in the data provided in the user selection and admission process.

When the Angeles Wolder Institute detects some facts that could be constitutive of the offenses described, it will send a first communication to the student where they will be informed that they may have incurred in a minor or serious offense and will be given a period of 10 working days to formulate allegations. Once this period has elapsed, and in view of the allegations made, the file will be archived (in case it is proven that the indicated facts have not been committed or that they are not constitutive of fault) or to impose the corresponding sanction. If the period granted elapses without allegations being made by the student, the corresponding sanction will be imposed directly.

The expulsion implies the loss of their rights over the course, of obtaining the title or diploma accrediting the completion of the respective course, as well as the non-refund of the registration fee, nor of the amounts that have been paid in case of having chosen for the installment payment. This same condition will be given in the case of resignation on your part once the course has begun, subject to the conditions of withdrawal and refund of payments.

XII.- Certificates, Diplomas and Accreditations

Failure to obtain an Academic Degree for strictly academic reasons will not entitle the user to claim any amount from the AWI. AWI may deny the granting of the corresponding title if the user had not obtained the passing grade in the enrolled training program. If the user does not reach the required score to obtain the Degree, he / she may request a certificate of attendance and scoring from the AWI.

b) Online courses

Access to the online course will be given for 1 year.

The user can obtain a certificate:

  • Complete all lessons.
  • Successfully pass the mandatory questionnaires for each lesson.
  • Be up to date with all payments and have no debts with AWI.

XIII.- Links to the web

The express authorization of AWI is necessary for the establishment of links and hyperlinks with the Web from other pages or web sites, and it is required that they are not made in a way that damages the public image and brand of AWI, the Web or of any of the people and services referred to in it.

Such authorization can be requested through the email hello@angeleswolderinstitute.com.

In the establishment of links with the Web, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.

The establishment of links from pages or websites whose contents promote or advocate, directly or indirectly, of any type of violence, discrimination, pornography or illegal activity is prohibited.

Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of the links, the use of elements extracted from the Web is expressly prohibited, without the prior and express consent of AWI.

In no case may it be understood that links to the Web from third party pages or websites imply AWI relationships with their owners, nor does it imply any endorsement, sponsorship or recommendation of AWI on them, for which AWI will not be responsible in absolute regarding its content and legality.

XIV.- Other topics of interest to the user

AWI has Complaint Sheets available to its users. These can be requested through the email hello@angeleswolderinstitute.com, from the postal address Ronda Universitat 3, 1º 1ª, 08007, Barcelona, or by contacting through the telephone number 934 127 100, cases in which they will be clearly informed of the procedures to follow.

XV.- Exemption from responsibilities

AWI is exempt from any responsibility in the event that the client cannot access the AWI website for reasons beyond its control.

AWI is not responsible for the opinions, content and other materials that students may pour into the interactive services that AWI makes available to them.

XVI.- Integrity

This contract represents the full commitment reached between the parties with respect to the matters contained therein. This contract may only be modified by means of a written document signed by the parties. There are no representations and warranties, express or implied, other than those expressly contained in these general conditions.

XVII.- Independence of the clauses

If any of the clauses of these general conditions were null or void, said declaration will not invalidate the rest of the conditions, which will remain valid and effective.

The null clause or clauses must be replaced or integrated with others that, being in accordance with the law, respond to the spirit and purpose of the substituted ones.

XVIII.- Legal actions

AWI will pursue the breach of these general conditions, as well as any improper use of the Web or its contents, the infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all civil actions and criminal, which may correspond to it in Law.

In addition, in case of non-payment, AWI reserves the right to take the necessary legal measures in order to comply with the pecuniary obligations derived from the contracting of the service.

In case of breach of these general conditions by AWI, due to an incident that it has not resolved, the client will be entitled to resolve the same, AWI committing to return the amount of the proportional part of what he had paid corresponding to the service, if it has already been started.

XIX.- Applicable law and competent jurisdiction

These conditions will be interpreted and governed in accordance with Spanish legislation.

AWI and the client undertake to try to resolve, amicably, any disagreement that may arise in the development of the contracted service, prior to resorting to jurisdictional channels.

Online Dispute Resolution Platform: in compliance with the provisions of European Union Regulation 524/2013 of May 21, 2013 on online dispute resolution in consumer matters, we inform you that the European Commission makes available to you an online platform for the extrajudicial resolution of online conflicts, which is available at the following link: http://ec.europa.eu/consumers/odr/, through which any claim on claims made online can be processed within of the territory of the European Union. Contact email: hello@angeleswolderinstitute.com.

Any litigious issue that may arise between the client and the INSTITUTO ANGELES WOLDER, S.L., will be governed and interpreted in accordance with Spanish legislation.

Except when the client has the status of consumer and user, the parties, expressly waiving the jurisdiction that may correspond to them, expressly submit to the jurisdiction and competence of the Courts and Tribunals of Barcelona.

Vendor identifier

In compliance with the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the following information is offered:

  • Responsible for the web: INSTITUTO ÁNGELES WOLDER, S.L.
  • Contact Address: 3th Ronda Universitat 3, 1º 1ª, 08007 – Barcelona
  • Contact e-mail: hello@angeleswolderinstitute.com
  • Telephone: +34 93 412 71 00
  • Tax Data: INSTITUTO ANGELES WOLDER, S.L.
  • CIF: B66916479

Licence to use website

You may:

  • view pages from our website in a web browser;
  • download pages from our website for caching in a web browser;
  • print pages from our website;
  • stream audio and video files from our website; and
  • use our website services by means of a web browser,
  • subject to the other provisions of these terms and conditions.

Except as expressly permitted or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer. You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

Unless you own or control the relevant rights in the material, you must not:

  • Republish material from our website (including republication on another website).
  • Sell, rent or sub-license material from our website.
  • Show any material from our website in public.
  • Exploit material from our website for a commercial purpose.
  • Redistribute material from our website.

Notwithstanding, you may redistribute our newsletter in print and electronic form to any person.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use

You must not:

  • Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website.
  • Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  • Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
  • Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
  • Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing.
  • Violate the directives set out in the robots.txt file for our website.
  • Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must not use data collected from our website to contact individuals, companies or other persons or entities. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Medical and Therapeutic Disclaimer

We provide Materials, such as: information, documents, communications, files, text, graphics, and audio/visual content, for general informational purposes only and these Materials are not intended or implied to serve as medical or therapeutic advice, diagnosis or treatment. You should not use any Materials as a preventative health measure, gauge the state of your health or to diagnose or treat any health issues, illnesses or diseases. ANGELES WOLDER INSTITUTE does not provide any medical or therapeutic advice. If you have or suspect you have a health or medical problem, you should consult with your physician or another qualified healthcare provider.

ANGELES WOLDER INSTITUTE neither endorses nor is responsible for the accuracy and reliability of any products, services, events, opinions, advice, or statements made by anyone other than an authorized ANGELES WOLDER INSTITUTE representative while acting in their official capacity.

v. April 30, 2021